"A BIG Thanks!"

Good Morning,

Sorry it took so long to get back to you. I just wanted to thank Josh, Belinda, and the gentleman who did finance (can't remember his name. Sorry) for making our car buying experience so enjoyable. My family was in the car business for 50 years. About 3 years ago, the business folded due to the economy. This Honda was the first car I have ever purchased from a non-family member. After a terrible experience at another dealership, we were really leery of another bigger dealer. You guys knocked it out of the park, not only were you extremely accommodating in working with us via e-mail, but you had the car you promised you'd have at the payment you promised you could get us. You have no idea what a relief that was. The whole process was very laid back and friendly. We didn't feel pressured or taken advantage of at all. In fact, the friendly family like atmosphere of your dealership reminded me a lot of our old dealership.

We love the CR-V, and have been raving about how much we love Charlie's to everyone we talk to. In fact, my cousin is on her way up there tomorrow to look at buying her own CR-V. Thank you so much.  You have made some very happy, loyal customers out of us.

I just wanted to thank Donny, Josh, and all of you at Charlie's Honda for working with us last weekend. We are very happy with our Honda Pilot! We really appreciate the honesty, information, and customer service that everyone provided us.  We choose to go to Charlie's instead of our local dealership because of the customer service provided by Donny prior to him even meeting us!

As an example, our local dealership wanted us to make a refundable down payment over the phone in order to save a Honda Pilot for us to test drive the next day, when they had 13 EXLs on site.  I had never heard of such a strange - pushy request and that was the last straw for us.  We drove down to Augusta and everything was ready for us, even though we had never requested it.  In less than 3 hours we drove away with our new Pilot very pleased! Our local dealership? - well they still have all 13 EXLs for sale.

I've told everyone I've talked to about how great Charlie's Honda is an I hope that they all make the trip to Augusta when it comes time for them to get a new vehicle.  I know that when we are ready for a new vehicle we will make the trip again.

My husband, our Great Dane (the reason for the need of an SUV), and I thank the entire team at Charlie's Honda.  We look forward to working with you again in the future.

Very Happy Honda Owners

"Knocked it out of the ballpark!"

I just wanted to thank Josh, Belinda, and the gentleman who did finance (can't remember his name. Sorry) for making our car buying experience so enjoyable. My family was in the car business for 50 years. About 3 years ago, the business folded due to the economy. This Honda was the first car I have ever purchased from a non-family member. After a terrible experience at another dealership, we were really leery of another bigger dealer.

You guys knocked it out of the park, not only were you extremely accommodating in working with us via e-mail, but you had the car you promised you'd have at the payment you promised you could get us. You have no idea what a relief that was. The whole process was very laid back and friendly. We didn't feel pressured or taken advantage of at all. In fact, the friendly family like atmosphere of your dealership reminded me a lot of our old dealership. We love the CR-V, and have been raving about how much we love Charlie's to everyone we talk to. In fact, my cousin is on her way up there tomorrow to look at buying her own CR-V. Thank you so much. You have made some very happy, loyal customers out of us.

Thanks, Michael and Kate Kastelein

"Dear Mr. Shuman"

We really wanted to let you know of our recent experience with your Honda Dealership. Of all the cars we have purchased through the years, including several at one or another of your other dealerships, this was the best experience of all.

My husband and I prepared well for the purchase; knowing that we either wanted in RAV4 or a CR-V. The CR-V was the winner. It?s a lovely car and just what we were looking for a car like ride with SUV benefits.

But mainly I am writing to tell you how we enjoyed the entire sales team that worked with us, especially Dustin Gay. Here?s what we liked about him: his product knowledge was outstanding; his patience, especially with me while trying to decide between two colors; his attention to every detail, right down to putting my garage door opener on the visor of our new car; his charming personality, allowing us the space to talk privately about our decision; but most of all his passion and pride in his job. Both my husband and I are retired from sales careers - we both think Dustin is among the best, especially for his young age, Please give him our thanks and gratitude for a job well done.

Sincerely, A Happy Honda Customer From Sidney, Maine

"Tori"

Charlie's Honda has the best customer service department, in my opinion, of all the customer service depts. I have dealt with since owning vehicles.

John, Buddy, and Merrilee have all been excellent to work with and extremely helpful.

I recommend the service department at Charlie?s Honda to everyone I meet.

A Happy Honda Customer From Augusta, Maine

"Hello"

I was impressed today, when meeting Bud Sergent, in the service department; my '07 Sedan received removal and replacement of the water pump pulley and bolts per a recall situation.

Mr. Sergent?s easy, polite and professional manner reflects well on Charlie?s Honda. On a scale of one to ten, ten being tops, Bud gets a 9! Only perfect people get a 10; and happily, God didn?t create any of those.

Again, please have my sincere thanks for being there with quality products and decent people!

Sincerely, A Happy Honda Customer From Manchester, Maine

"Dear Mr. Shuman"

I recently purchased a Honda Accord at your dealership, and in addition to being exceedingly pleased with my vehicle, please allow me to mention the wonderful experience with those who represent you at this facility.

At the outset I became aware of the professionalism and consistent courtesy offered by Peter Dingley and Moe Turgeon in sales and service, and John Hardy as Service Advisor.

Everyone at the Honda store was just wonderfully friendly and ready to "serve".

Buying an automobile is a large decision and can be a frustrating experience at times. However, our experience at your shop was extremely pleasant and actually fun for me and my husband. We got all of our questions answered and came away fully informed with no second thoughts. Other questions relative to some operational items were answered by Peter and John in their very patient and courteous manner.

I hope you will pass on to those fine gentlemen our sincere thanks for their fine and enjoyable response to our needs.

Sincerely, A Happy Honda Customer From Augusta, Maine

"Dear Staff at Charlies Honda"

We wanted to take the time to send along a big. "Thank you" to everyone. (Especially Josh Hall) who helped us purchase a new car at Charlies Honda. We were extremely happy with the way Josh dealt with us (and our three year old... who currently lacks patience). Not only did he listen to our needs, he was honest, laid back enthusiastic, knowledgeable, and strait-forward. Unlike other dealerships we visited, we never felt pressured to buy a vehicle form Charlie's. Although your dealership is quite a drive from Brunswick, it was certainly well worth it.

We decided to purchase our new CR-V from Josh because of all of the above reasons. We will without a doubt, send others to your dealership. Thank you for treating us with respect and conducting yourselves in a non-threatening manner. To us, this makes a huge difference with whom we decide to do business with. When it is time to purchase another vehicle, we surely will return to Charlies Honda.

Thanks again. Buying a vehicle from Josh was a great experience!

Sincerely, A Happy Honda Customer From Brunswick, Maine

"Best Car Buying Experiance To Date"

Short story...I bought my CRV-L Monday and picked it up yesterday.  The sales team was professional and friendly... no pressure...it was all about what is the best decision for me while still wanting to sell me a car.  Probably the best car buying experience to date.  Loves Steve Williams enthusiasm about the cars and ease to talk with.  And John Gallo was knowledgeable and I felt comfortable sharing information.

Thanks, Nancy